Privacy Policy for IRL Playground Effective Date: 4th February 2025
Introduction Welcome to Playground (the “App”), a product of Interfacing Research Laboratory Ltd (“IRL,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal data when you access or use our App and related services (collectively, the “Services”). By using Playground, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue using the App and Services.
Our Contact Details Interfacing Research Laboratory Ltd (IRL) 326 Netil Corner, 89-115 Mare Street London, E8 4RU United Kingdom If you have any questions or concerns about this Privacy Policy, please contact us via support@irlplayground.com.
Hosting, Processing, and Data Storage Locations We are primarily hosted within the UK, and primary customer data is stored and processed within the UK. We do not share any user data to train large language models (LLMs) without explicit user consent. Global AI Generation Servers For certain AI-related features, we may use servers and infrastructure located outside of the UK. This may involve transferring your data to global data centers operated by our service providers. When transferring data outside the UK or the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses) in compliance with applicable data protection laws.
What Data We Collect and Why Playground collects personal data to provide, secure, and improve our Services. We strive to minimize data collection to what is necessary for delivering our features, fulfilling contractual obligations, and complying with legal requirements. 4.1 Information We May Collect via Technological Means Log Data Our servers—hosted by third-party providers—may automatically collect technical information about your device and usage, such as:
Browser type and version Operating system IP address (which may indicate your approximate location) Domain name Date/time stamps of visits or activities Pages or features accessed in the App or on our website We store this data in log files to help diagnose technical issues, monitor performance, and enhance security. Unless you have created an account or otherwise provided personally identifiable information (“PII”), this log data generally cannot be used to identify you by name or contact details.
Analytics Data for the Website We use Plausible, a GDPR-compliant analytics service, for our website (but not the App). Plausible uses no cookies and does not track personal data. It collects only aggregated information about website traffic (e.g., number of visitors, referral sources, pages viewed) and cannot be used to identify individual users. We use these insights to improve website content and user experience.
4.2 Cookies, Web Beacons, and Other Tracking Technologies We may use “cookies,” “web beacons,” and similar tracking technologies on our website (not within the Electron App) to monitor how users interact with our Services: Cookies are small data files sent to your device’s hard drive by websites or apps. Web beacons (also called “pixel tags”) are small, invisible images or code snippets used to confirm whether certain content has been accessed. We use the following types of cookies on our website: Performance Cookies
Let us count visits and traffic sources to measure and improve site performance. Help us understand which pages or features are popular and track how visitors navigate. Data is aggregated and anonymous. Disabling these cookies means we won’t know when you visited or how you interacted with our site. Functional Cookies
Enable enhanced functionalities like embedded videos or saved preferences. May be set by us or third-party providers. Disabling these may reduce certain functionalities or personalization. Strictly Necessary Cookies
Essential for core website functions (e.g., logging in, filling out forms). Blocking or deleting these cookies via your browser may limit key site features. We may link cookies or similar technologies to PII you submit while using our Services (e.g., after account creation). We use session cookies (expire when you close your browser) and persistent cookies (remain on your device until deleted). You can remove or disable cookies in your browser’s settings, but some features may not function properly if you do. No Third-Party Profiling for Advertising We do not permit third parties to use your data to create profiles for targeted advertising. 4.3 Information Provided by You When Using Our Services Visiting Our Websites or Using the App You can visit our websites or use the Playground application without necessarily creating an account or providing personal data. However, certain features may require you to provide personal data in order to function properly.
Account Creation and Service Requests If you create an account or request certain features (e.g., paid subscriptions, demonstrations), we may collect:
Name (first and last) Email address Password (stored securely, e.g., hashed form) Organization name/role (if applicable) Location (country or region) Phone number (optional, e.g., for billing or support) Support, Feedback, or Contact If you contact us (e.g., via email or a contact form), we collect the information you choose to provide (e.g., name, email, the content of your message) to respond appropriately.
Billing and Payment If you purchase paid Services, our secure third-party payment processor collects necessary billing details (e.g., credit card info). We do not store full financial information beyond what is required for transaction records.
Combining Information We may combine information we collect directly from you with publicly available data or information from trusted third-party sources. Combined data is used in accordance with this Privacy Policy.
4.4 How We Use the Data We Collect In summary, Playground uses your personal data to: Identify you as a user and facilitate account creation. Operate, maintain, and secure the Services. Personalize and improve your experience. Communicate important notices (e.g., security alerts, support messages). Respond to inquiries and requests. Provide you with features, updates, or special offers you’ve requested. Comply with legal obligations (e.g., law enforcement requests, regulatory requirements). Protect our rights or investigate misuse or fraud. We may also create and use anonymized, aggregate data for analytics, AI model training (with your explicit opt-in), or performance metrics. Such data cannot be traced back to individual users. 4.5 Third-Party AI Services When Playground leverages external AI APIs or services (e.g., from OpenAI or similar providers) to power certain features, we take steps to ensure: Your data is not used to train or improve third-party models without your explicit consent. Any data sent through APIs is handled securely and retained only as needed (e.g., for abuse detection or compliance). We comply with each provider’s data handling practices and relevant data protection laws. 4.6 Other Third-Party Services We rely on trusted partners (subprocessors) to help operate, maintain, and improve the Services. These partners process your data strictly on our behalf and under obligations consistent with this Privacy Policy. No Third-Party Marketing We do not sell or share your personal data with third parties for their own marketing or advertising. You will not see third-party ads injected into Playground’s interface. 4.7 Personalized Advertising We do not use user data for targeted or personalized advertising. We also do not allow user profiling for marketing purposes. 4.8 Automated Decision-Making Playground does not use automated decision-making (including profiling) in a way that produces legal or similarly significant effects on you, unless explicitly stated and consented to in advance. 4.9 Data Encryption and Security We use industry-standard security protocols (e.g., TLS/SSL in transit and AES-256 at rest) to protect the confidentiality and integrity of your data. Despite these measures, no method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security of any information.
Calendar Integrations Playground may integrate with various calendar services, including Google Calendar, iCal, and Microsoft Calendars, to help you schedule or synchronize events: Authentication We may use secure protocols like OAuth2 for authentication. We do not access your raw credentials. Data Access With your permission, we may create or modify events in your calendar. Token Storage We store only the minimum tokens needed to interact with your calendar. Revoking Access You can revoke calendar access at any time via your calendar provider’s settings. Consent By using these integrations, you consent to our accessing and managing your calendar events as described.
Your Data Protection Rights Under data protection law (including the UK GDPR), you have the right to: Access – Request copies of your personal data. Rectification – Ask us to correct incomplete or inaccurate data. Erasure – Request deletion of your data in certain circumstances. Restrict Processing – Request limited processing under specific conditions. Object to Processing – Object to certain types of processing, including direct marketing. Data Portability – Request a copy of your data in a commonly used format or direct transfer to another organization. We do not charge for these requests, and we aim to respond within one month. To exercise your rights, please use our “Contact Us” form.
How to Complain If you have concerns about our use of your data, please contact us first. We strive to respond to requests or complaints within 24–48 hours on weekdays. IRL is subject to the supervision of the Information Commissioner’s Office (ICO) in the UK. If you are unsatisfied with our response, you have the right to complain to the ICO. Visit https://ico.org.uk/ for more details.
Changes to This Privacy Policy We may update this Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. When we do, we will update the “Effective Date” at the top of this document. If changes are significant, we may provide a more prominent notice or seek your consent, where required by law.
Contact Us If you have questions or concerns about this Privacy Policy, please contact us by email at support@irlplayground.com.
